Vulnerable Customer Policy

We are committed to treating all customers fairly and with respect. We understand that some customers may be in vulnerable circumstances due to health, life events, financial situation, or communication needs, and we aim to provide clear information, extra time, and supportive service where needed. We do not use high-pressure sales tactics and focus on helping you choose products that are right for you. Where finance is offered (Online/In Store), we follow guidance from the Financial Conduct Authority to ensure it is explained clearly and responsibly. If you need additional support, please speak to a member of our team in store or via contact us page.