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Shipping & Returns:

 Delivery of goods to you

1.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK and Isle of Wight. We cannot deliver to the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland.

1.2 We aim to deliver your goods within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

1.3 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

1.4 All deliveries are signed for. If you are out when our delivery team arrives, they will normally leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this. 

Unsuitable goods return


2.1 If you find, after having received the goods, that they are not suitable for the purpose you had intended we are happy for you to return them to us for a refund provided the following conditions are met:- You must notify us of you intention to return the goods within 14 days from the date of the delivery. The goods must be returned undamaged and in a resalable condition. They must be in their original packaging. All carriage costs are bourn by you the customer .

2.2 Bespoke or certain types of special order goods are not included 

Cooling Off Period


3.1 You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress and pillows which has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered.

3.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

3.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

3.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

3.5 If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.

3.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you. 

Damaged or Defective Goods


4.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

4.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must contact us immediately. If damage is discovered after delivery, you must contact us within 7 days of delivery of the goods.

4.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.

4.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible. 

Cancellation by Us


5.1 We reserve the right not to accept any order request if: 

5.1.1 there is insufficient stock to deliver the goods you have ordered;

5.1.2 we do not deliver to your area;

5.1.3 one or more of the goods ordered was incorrectly described or priced on the website;

5.1.4 the payment transaction is not authorized; or

5.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions. 

5.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.